Service
What happens after you book
Handing over a boat is an act of trust, and most shops are vague about what follows. Here is the whole sequence, in order. It is not a description of how we would like it to go — it is the order our own system enforces, step by step, and it cannot be skipped.
The twelve steps
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You book
Online in about two minutes, or on the phone. The form asks what the boat is, what it is doing and how it gets here — the same questions the counter would ask you. If it is winterization, you pick your date from the diary as it really stands: four boats a day, and a day that is full stops being offered.
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We ring you
A service writer calls to go through it — what it is doing, when it does it, what you have already tried. A booking form is a starting point, not a diagnosis, and this call is where most of the guesswork comes out.
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We write the repair order, and that is your quote
Every job goes on it with its own labour time off Yamaha's published schedule and the shop's own flat-rate book. There is no separate "estimate" document that later turns out to differ from the bill — the repair order is the quote, and the bill is built from the same lines.
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You approve it
Nothing is touched until you do. An unapproved job cannot be put on a technician's day — not as a matter of policy but because the board will not let it move. If you want a line taken off or a price explained, this is the moment, and nobody minds the question.
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The service director schedules it
A named technician, on a named day, with the hours the job actually needs held on his bench. We do not overbook a day and sort it out later; the day either has the hours or the job goes on the next one that does.
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You get reminded
At thirty days, fourteen, seven and one. Winter books months ahead and people move boats, change slips and go away — the reminders exist so your date is never a surprise, and so you can move it while moving it is still easy.
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The boat comes in
However you chose: you drop it off, we haul it from a ramp, we valet it from your slip or your driveway, or for some jobs we come to the boat. Either way you get a note when it is here, with the keys, the drain plug and the paperwork accounted for.
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The work happens, job by job
Each line on the repair order is ticked off as it is finished, by the technician who did it. That is how the shop knows what is genuinely done rather than what was ordered — and it is why we can tell you where your boat is up to when you ring.
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If we find something, we stop
An unexpected fault puts the job on hold and takes it off the schedule until you have been called. No extra work happens on a boat while its owner has not been spoken to. If you approve it the work is added and re-quoted; if you would rather not, the boat is finished as booked and the finding is written down for next time.
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The bill is built and checked
The writer builds it from the repair order's own lines; the service director approves it before it is sent. A bill does not reach a customer on one person's say-so. If a warranty claim covers part of the work, that share is taken off your side of the bill — you are never asked to pay a maker's portion and wait for a refund.
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You are told the work is done, and the way home is booked
The bill goes out with it. Then it is your choice again: collect it yourself, we valet it back to your slip, we deliver it on the trailer, or it stays with us for the winter. If it was wrapped for storage, it is unwrapped before it goes anywhere.
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Paid, thank you — and then an honest question
Ten days after the boat has gone home you get one short message asking how it went. It is read by the owner. Nothing about the way this shop runs improves if the answer never gets back to the people who can change it.
The parts most people ask about
Two things make that true rather than merely promised: the repair order you approved is the same document the bill is built from, and any work we find along the way stops the job until you have been called.
The day is assigned to a person with the hours reserved. If a job is shared between two technicians, each one's part is assigned and tracked separately.
If Yamaha, Pursuit, Cobia or Maverick covers part of the work, we file it and carry it. Their share comes off your bill at the time — you do not front it and wait.