Service Director
Service Director
We are looking for a detail-oriented service director to manage our service department and handle customer service interactions, reports, and repairs. The service director responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service director maintains a strong working knowledge of all industry standards and practices as well as the company’s products and services.
Service Director Responsibilities:
- Delegating and directing service tasks, monitoring the progress of current projects, and managing service department members to ensure the department’s objectives and sales goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
- Setting up and maintaining a service desk and evaluating its efficiency.
- Resolving service desk problems and improving service methods to increase the service desk’s productivity and customer service.
- Monitoring department issues and client complaints to create methods to lessen recurring issues.
- Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Managing the schedule for technicians, yard, and sales requests.
Service Director Pre-requisits:
- A bachelor’s degree in business, administration, or equivilent experience.
- Minimun 5 years experience in the marine industry
- Previous sales and management experience may be advantageous.
- Experience Managing a team of 10+/- people
- Computer literacy and good organizational skills.
- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.
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