Assistant Service Manager
Service Advisor
We are looking for an Assistant Service Manager to join our team and act as our liaison for customers to address their boats repair needs. Responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system. Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.
Service Advisor Responsibilities
- Develop cost estimates, logging needed parts and the time needed for repairs
- Schedule the most appropriate Service Technician for each job
- Convey all necessary information regarding costs, parts, work and Technicians to customers
- Call the customer to arrange appointments
- Meet with customers to discuss their requirements and relay those requirements to the Service Technicians
- Contact customers in the case of additional work to relay the details and extra costs
- Enter the details of repair jobs on the company’s network and prepare repair instructions
Service Advisor Pre-requisits:
- Proven work experience as a Service Writer or similar role
- Computer literacy and knowledge of Lightspeed Evo is advantageous
- Excellent communication and customer service skills
- Strong record-keeping skills
- The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions
- A high school diploma or equivalent is preferred
- Strong sales mindset